Technical Support
If you have any problems running the waterjet, always refer to our
trouble shooting guide lines.
On site Installation:
IWM can send its technician to provide on site installation and commission services. Floorplan of the machine
is usually provided to the buyer prior to the shipping. After receiving the machine, buyer is expected to place
the component parts according to the floorplan and get ready of connections of power, water, and compressed air.
Buyer also needs to get ready of a drum of anti-wear hydraulic oil ISO # 46. Some amount of abrasive garnet maybe
needed for testing cut If abrasive cutting is going to be used.
Training of operation and maintenance:
After on site installation and commission of the machine, IWM technician will provide hands on training of hardware
operation and maintenance.
Training of software and CNC programming:
IWM will also provide software training on how to run the CNC software as well as how to program and generate
G-code for cutting. Training includes but not limited to the topics of lead in/out, offset, nesting, inlay design,
raster to vector conversion, and selection of cutting speed,
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